Frequently Asked Questions

Everything you need to know about buying premium refurbished tech.

What does 'Reboxed' quality mean?

Every device undergoes a rigorous 70-point diagnostic check to ensure 100% functionality. We categorize our tech into clear condition grades—from 'Premium' to 'Fair'—so you know exactly what to expect.

Does my device come with a warranty?

Yes, all Reboxed® devices include a free 12-month warranty that covers any technical defects or hardware malfunctions, giving you total peace of mind with your purchase.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your device, you can return it to us in its original condition for a full refund or exchange.

How long does shipping take?

Orders placed before 2 PM are typically dispatched the same day. We offer free standard shipping (2-3 business days) and express next-day delivery options at checkout.

Is the battery life guaranteed?

Absolutely. We guarantee that every phone battery will have at least 80% of its original capacity, ensuring your device lasts throughout the day.

What is included in the box?

Every Reboxed® device comes in our eco-friendly sustainable packaging and includes a brand-new charging cable. To reduce electronic waste, power adapters and headphones are sold separately.